trainer bulletins

Trainer Bulletins

New ANZCOR Guidelines

There are no significant changes to ANZCOR Guidelines following an International Liaison Committee of Resuscitation (ILCOR) meeting.

Should the question be raised by a student, please be aware the recommended rate of compressions has changed from “approximately 100” to a range of “100 to 120 compressions per minute”.

A draft copy of ANZCOR 2015 Guidelines can be viewed HERE. The ANZCOR Guidelines will be released 12 January 2016.

ANZCOR is the Australian and New Zealand Committee on Resuscitation, of which the Australian Resuscitation Council (ARC) and New Zealand Resuscitation Council (NZRC) are its members. Through ANZCOR, Australian and New Zealand interests are represented on the International Liaison Committee of Resuscitation (ILCOR).

30th September 2016

Medilife is on the move!

We’ve (Medilife) has been in the first aid business from almost the beginning. Personally I started some 17 years ago and I’ve seen dramatic changes in the industry over that time. When first aid courses were run over 2 days and a separate assessor had to do assessing at a later date. When splinting broken legs was taught and there were just 144 competitors. When choosing a brand, getting excellent service and having the best training was valued. Courses cost $125.

Today courses are run over 3-5 hours, cost as little as $32 and very little is taught and even less retained. There are now 2350 RTO with first aid on scope apart from the estimated 1000 partners of RTOs and their respective trainers. It seems everyone in health, individuals and businesses as well as people just wanting to get into their own business see first aid as some sort of panacea for their financial woes.

The truth is they are simply contributing to those woes with a drive to the bottom of the pricing barrel.

As a premium provider with associated significant over heads Medilife can no longer compete in this market without significant changes to the way we operate. That is why we are on the move. Our lease has expired and our building is for sale. This means we have to move. This has brought forward the mandatory changes already mentioned. As of mid October we will:

Be operating out of an office in Nirimba with a much reduced team. That team will consist of Danielle, Rebecca, Mel and Terri. Their current job functions won’t change
Nirimba doesn’t have a warehouse which means product and all things warehouse will be outsourced and/or moved to Tuncurry, where I live and Lesley and I will rejoin the workforce
From that you can deduce that Ray, Jared, Michele, Connie and Lizette will no longer be with Medilife
Danielle will have general oversight of the office and I will be General Manager
Accounts will be outsourced which will affect you, (see notes below)
Additional equipment will be purchased and allocated to trainers who can deliver OFA/fire courses so that the logistics of getting equipment is reduced. There remain unresolved logistical issues around oxygen delivery and replenishment and I’d welcome any ideas
We will be reviewing the rates/payment methods to streamline the payment/wages processes. A separate bulletin will be issued in the coming weeks about this
We are reviewing alternate student management software to reduce processes and poor performance of our current system which has affected everyone from management to student and has in fact resulted in some complaints levelled at Medilife albeit through partners



The number of courses we have been booking has dropped significantly over the last 3 months, by some 30%, which means there are fewer courses to be conducted. We have around a dozen trainers, both casual and contract and everyone will be “hurt” to some extent with fewer courses available.


With accounts being outsourced you will have to have your paperwork in on time as the person doing wages won’t have the flexibility to pay late submissions or pay in advance as has been the case. So, I stress, your paperwork MUST be in on time to be paid. There is simply no provision or mechanism to negotiate changes.


Part of the agreement we have with you is that you agree not to train for other organisations. This rule will be relaxed, (removed) so that you can work for other training companies. This does raise the issue of using Medilife equipment, resources and materials to deliver courses for other companies. There are a couple of solutions to this:

Become a contract trainer

Get an ABN and become a contractor and choose with whom you’d like to work. This will mean purchasing your own equipment, signing a contractor’s agreement and billing Medilife or other provider for courses conducted.

It will mean getting invoicing software, (Excel has a template), managing your tax obligations and other self employed responsibilities. You should seek advice before going down this path.

There are benefits with this choice because you can work for more than one provider, (in fact you have to, to avoid falling under employment rules), charge what you think you are worth and choose when you want to work.

Choosing this option will mean purchasing your own gear which will be about $XXXX based on the equipment we supply. Of course you can return Medilife gear and choose which equipment you prefer. We will make the equipment you have available at a much reduced rate to help with your initial expenses and can organise a payment plan, subject to negotiation.

Remain a casual trainer

While we would welcome any who wish to remain a casual trainer, you need to understand that there will be less work available through Medilife. If you want to work with other training companies we have to include additional terms in your employment agreement to protect our intellectual and copyright material as well as the use of our equipment and resources. The other training company will have to provide you with all their materials and equipment.

Become a partner

This is going down the self employed route but offers additional benefits in that you can source your own courses, make your own bookings, bill the client directly and theoretically at least, make more money. It will also mean getting your student management software, accounting software, and marketing collateral and even a website. Again, you should seek professional advice before going down this path.

Find alternate employment or retrain

No suggestions are made here as this is a personal decision. There are demands for aged care training, childcare and other in demand training which you could research. If you lack the skills you can enrol and obtain the additional skills for this purpose.

There may be many other alternatives to explore but which falls way outside the purpose of this bulletin.

In summary

The “right sizing” of Medilife may have little operational impact on those of you who choose to remain casual trainers, notwithstanding fewer courses to deliver. To stem the decline we have introduced new course combos, which you would have seen in the last bulletin. If you didn’t read it, now would be a good time. If you didn’t get it, let me know and I’ll have it resent.

New course- Xpress first aid

To compete within this new “disrupted” market we have decided to re-introduce Xpress first aid which we developed a couple of years ago and shelved for several reasons. The method of delivery will be based on assessment only and targets refresher learners, rather than new students.

The assessment will be conducted over 4 hours or less and we plan on running 2 courses per day at a venue in the city which Liz has found. Equipment will be able to be left there and trainers can use public transport to get to the venue mitigating the need for parking.

The process will be largely automated, with explanatory videos, training videos etc to streamline the process.

It will also mean we can compete at the ridiculous price being bandied about. (In the last few days we have received info on first aid courses for $49 and $32!). To be able to do this obviously courses sizes have to be quite large with a minimum of 30 to pay for the trainer, venue and consumables and still make a small percentage profit. We recently interviewed a trainer who says he was conducting
courses with as many as 46 students. The luxury of limiting class sizes to 16 has all but disappeared.

It’s regrettable that actions as severe as these have become necessary. The first aid industry is not immune to “disrupters” and we have been complacent in our business and relying on our reputation for ongoing bookings. This is false reasoning as companies at large are looking for ways to reduce costs and training is often the first to be axed or at least reduced as well as finding suppliers at the lowest cost possible. Unfortunately quality of provider takes a distant second place to price and a first aid course quality is not easily measured or valued.

Of course if you have any ideas that will help you get more courses we’d love to hear from you.

And so we continue our journey of “staying alive” and providing the best service, value and flexibility we can. Hopefully the majority of you will stay on board as we battle on. We have good staff to handle the office albeit in a different, not so salubrious, location, a new student management system on the way and new ways of delivering courses. We remain confident that we have made the necessary changes to still be seen as a premium provider in the market and actually look forward to seeing improvements.


 14th September 2016


There are obvious answers to the question posed above, like engaging trainers who are not qualified to teach the subject matter.

However, there are more subtle areas that are just as important, like the requirement for trainers to submit fully completed paperwork in a timely manner. This may appear on the surface to be mundane or unimportant. But to a student/learner it’s very important. If the student decides to lodge a complaint to ASQA, (and ASQA are actively seeking feedback from students/learners), then that complaint is registered against Medilife. It triggers a request to explain and a threat of issuing an infringement or worse. We have to date had 3 complaints registered, all of which have been attended to but which raises the profile of Medilife on the ASQA radar.

Dealing with complaints from students is by far the most calls we get in any one day. It adds to administrative burden as well as the stress of having to deal with irate clients/students. It also leaves a bad impression on our admin staff about the offending trainer. While I appreciate that our student management system is not what I had hoped for and promised, it is what it is. We’re doing what we have to do within the limitations of the system. You have to as well.

As mentioned in our last workshop, Jan 2015, your job starts well before the day of the course. Preparing, making sure you have the consumables you need, knowing where you are going and how to get there, where to park: That’s your job. Your job finishes when you fully complete the paperwork and return it to Medilife immediately on completion.

All too often we field requests for a certificate to be issued before completed paperwork arrives. At times we have done this for the learner confident we’ll get the completed paperwork in time. This will no longer happen. This in itself poses a risk to Medilife, a risk we are not prepared to take.

As mentioned in the workshop, pays will be withheld until all fully completed paperwork is returned. This bulletin effectively adds to your conditions of employment. If for any reason you cannot comply with this requirement you must be in touch with me personally to discuss your options.

Let’s refocus, let go of old worn out excuses and get on with the job entrusted to us.

31st August 2016


We understand that from time to time, unexpected circumstances arise and you become unavailable to train an allocated course which you had previously accepted. We thank you for the efforts you make to ensure another trainer replaces you on these occasions.

To ensure that all aspects are covered, please follow the following steps whenever you are involved in a change to a course allocation, whether as the original trainer who accepted the course, or as the new trainer who is kindly helping out to fill the gap:

Original Trainer
1. Pass on all details to the new trainer at the time of making arrangements with the new trainer.
2. Notify the office ASAP so that the client can be notified if necessary, and the allocated trainer can be updated on BA Edge.

New Trainer
1. Obtain all course details from the original trainer

Thank you for your cooperation with this matter.


While our aim is to eliminate unnecessary “paperwork” for our trainers, these assessment task sheets are a necessary evil. Much thought, time and effort went into their design to minimising their impact on how courses are trained and assessed. We would like to thank you all for coming on-board and including these as part of your course paperwork.


Didier Dejean (Valvoline Australia) 

We recently had an onsite Fast Track First Aid course by Paul McKern… Just some feedback regarding the course. All fellow colleagues had very positive comments about the course material and for Paul. He is probably the best first aid trainer we’ve ever had. He knows the material inside out and can teach it. He speaks very well at the level of the participates. He did very well.

Haylee Clarke 

My Mum did her refresher training today with a facilitator named Tara Brown.
Mum was just explaining to me how much she enjoyed Tara’s style of training and how it was the best first aid training she has done!

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