Critical Information

The following information must be read before commencing a course with Medilife.

Applies to fire, rescue and all first aid related courses whether accredited or not.

Cardiopulmonary Resuscitation (CPR) is included in CPR, Provide first aid and childcare courses, including but not limited to:

  • HLTAID009 Provide cardiopulmonary resuscitation (CPR)
  • HLTAID002 Provide basic emergency life support
  • HLTAID003 Provide first aid
  • HLTAID004 Provide an emergency first aid response in an education and care setting
  • HLTAID006 Advanced first aid
  • HLTAID007 Provide advanced resuscitation

Physical Limitations

Please note that as a result of changes to the performance criteria in the latest release of first aid (Jan 2014), some participants may find the physical aspects of their training strenuous. If you have any physical limitations we urge you to discuss these PRIOR to attendance at the course with one of our staff and your trainer to determine your needs and if other arrangements can be made. If your limitation is a temporary condition, we strongly suggest you book into a course once you have fully recovered. If your limitation is permanent and the physical aspect of doing CPR or any first aid scenarios prohibits you from successfully completing the course you may be assessed as being NOT competent, in which case you will be issued with a certificate of attendance or you may attempt the assessment again. In either case, it is your responsibility to inform staff when booking in and your trainer BEFORE commencing the course of any and all limitations so that appropriate action can be taken.


Certificates are issued on successful completion of the course, usually within 7 days of completion. In many cases your employer will request a copy of your certificate, especially if they are paying for your attendance. Your consent to this is implicit in the reading and accepting of this information. If you do NOT want your employer to receive a copy of your certificate, please advise the office before attendance. Make sure the spelling of your name is correct as this will appear on your Statement of Attainment or certificate. A reprint of your certificate will incur a fee.

Student Learner Rights and responsibilities

You have certain rights as a learner and these can be found here. To get the most out of the course and in consideration of other learners, you’re expected to observe the following:

  • Attend 100% of the scheduled course time
  • Attendance of <100% attendance is up to the trainer’s discretion
  • Practice non-discriminatory behaviour
  • Take responsibility for your own learning
  • Accept constructive evaluation
  • Ask for help when required

Paying for attending a course

Attendance to a course must be paid for in advance except where an account has been established. Payments can be made over the phone, on line or by mail. Certificates will only be issued once payment has been cleared. In the case of account clients, certificates may be with held if the account is overdue. Full terms and conditions can be found here.


You will be required to provide proof of identification prior on the day of attendance. Failure to do so may result in you being turned away and require a re-booking at another time.


For cancellations and transfers, please call 1300 130 385 or email The following fees are applicable:
1. If attendance to a course is cancelled more than 7 days prior to course, 50% of the course price (plus freight) will be charged as a cancellation fee.
2. If enrolment is cancelled less than 7 days prior to course, 100% will be charged as a cancellation fee.
3. Requests for transfers must be made a minimum of 7 days prior to course date.
4. A transfer fee of $27.50 (inc. GST) applies and must be paid on the date of the request.


In line with current regulations, smoking is not permitted inside any of the venues.


Please note: some courses are conducted at venues which have poker machines. If this conflicts with your religious or ethical beliefs please request a venue which does not have poker machines or other gambling activities.

Access and equity

Students with language and literacy special needs may bring an interpreter with them for the duration of the course. Written assessments may be interpreted for the student, but no help in answering the questions is permitted. The practical component must be completed by the student with no help, except interpretation of the scenario instructions and other practical assignments. Coordinators/trainers/assessors are available to assist with this and other matters that require attention during the course.


If you are unhappy with your assessment, discuss the matter with your trainer or assessor who will explain the assessment procedures and criteria. You can then re-do your assessment or make arrangements to sit in on another public course at a later time.

• If you are still not satisfied, call our office to discuss the matter. If required, you can attend another course with a different trainer (at no cost) to re-do the assessment.

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