Course Overview
The CHC52021 Diploma of Community Services is a nationally recognised qualification designed for individuals seeking to work in roles that involve the delivery, management, and coordination of person-centred services to individuals, groups, and communities. This course prepares learners to operate with a high level of autonomy and professional responsibility within the community services sector.
Community services workers in this field possess specialised skills and knowledge to support clients in improving their personal and social wellbeing. They may work independently under broad guidance from senior management and may be responsible for supervising other staff and volunteers. Graduates may also engage in case management, service coordination, and program delivery across a range of community-based settings.
Throughout the course, you will develop practical and theoretical skills required to work effectively in the sector. You will learn how to empower individuals and communities, manage complex client needs, and contribute meaningfully to positive social outcomes.
As part of the course, you must complete a minimum of 200 hours of practical work placement in a relevant community services organisation. This hands-on experience allows you to apply your knowledge in real-world settings and gain valuable industry insights.
Upon successful completion, you will be equipped to pursue roles such as case manager, community services coordinator, or team leader within a variety of community-focused organisations.
Career Pathways
Earning this qualification gives you an opportunity to work as a community success coordinator, housing manager, family support worker, youth housing support worker, residential youth worker, child protection practitioner, disability support worker, aged care worker and coordinator family services provider.
Units of Competency
This course consists of 20 units, which include 12 core units and 8 elective units.
| Core units: | |
|---|---|
| CHCCCS007 | Develop and Implement Service. |
| CHCCDEV005 | Analyse the impacts of sociological factors on people in community work and services. |
| CHCCCS004 | Access co-existing needs. |
| CHCCCS019 | Recognise and respond to crisis situations. |
| CHCCSM013 | Facilitate and review case management. |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence. |
| CHCDIV001 | Work with diverse people. |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety. |
| CHCLEG003 | Manage legal and ethical compliance. |
| CHCMGT005 | Facilitate work de-briefing and support processes. |
| CHCPRP003 | Reflect and improve on professional practices. |
| HLTWHS003 | Maintain Work health and safety. |
| Elective units: | |
|---|---|
| CHCCSM014 | Provide Case Management Supervision. |
| CHCMHS013 | Implement Trauma Informed Care. |
| CHCMHS007 | Work Effectively in trauma. |
| CHCADV002 | Provide Advocacy and representation Services. |
| CHCCCS009 | Facilitate responsible behaviour. |
| CHCMHS001 | Work with people with mental health issues. |
| CHCMHS005 | Provide Services to people with co-existing mental health and alcohol and other drugs issues. |
| CHCPRPR001 | Develop and maintain networks and collaborative partnership. |
Entry Requirements
Age Requirement
- at least 18 years of age at the time of enrolment.
English Language Proficiency
- completion of Year 12 (or equivalent), or
- A minimum of one year of relevant work experience involving regular communication in English.
Language, Literacy and Numeracy (LLN)
- Completion of an LLN assessment at Level 4 of the Australian Core Skills Framework (ACSF).
Academic Requirements
- Year 12 or equivalent, or
- completion of a Certificate III or higher-level qualification.
Physical Requirements
This qualification includes work placement in a community services setting and may involve:
- Extended periods of standing and walking
- Manual handling activities such as bending, squatting, kneeling, lifting, and repetitive physical movements while providing direct client support
Technology Requirements
As this course is delivered in a blended learning format, you will need access to:
- A personal computer, laptop, or tablet
- Software such as Microsoft Office for assessments and coursework
- High-speed internet connection
- Audio and video capabilities to engage with online learning materials and virtual classes
- Basic digital literacy skills to use the Learning Management System (LMS) and participate in live sessions
Unique Student Identifier (USI)
- A valid USI is required for enrolment. Assistance can be provided if you need help creating one.
Additional Requirements
- A valid and current email address
- A current National Police Check
- A valid Working with Children Check or Working with Vulnerable People Check (depending on your state or territory)